Contact Capturing
Contacts generated through any digital source can be automatically captured without human intervention instantly at any time of day or night.
Contact Assignment Contacts may be assigned both manually and automated as per the organizational requirements to the designated user.
Pipeline Management
Opportunity management with Future Pipeline management compared to Actual Results achieved are available to measure the effectiveness and efficiency of the sales person. A Lost and Won analysis can also be done.
Mapping the Property with the Contact is also doable. Each Contact will be mapped and shortlisted to the property based on customer and product profiling. This saves time and money when speaking to prospective clients.
Contact Requirements
All the requirements of the contact are captured to enable you to suggest the right solutions/product(s) to the contact. The communication details of the contact along with images (if any can also be captured.
Many Inquiry Sources
Inquiries generated though multiple sources and modes can be tracked and prioritized.
The source history is tracked for every contact. Specific actions can be taken on such contacts.
Contact Status Management
Every Contact will have an unique status, property-wise, to enable specific actions to be taken.
Tasks
Tasks can be assigned manually, automated or round-robin. The nature of the task in respect to the department, the type of interaction whether inbound, outbound, meeting, site visit is mapped.
The priority of the tasks can also be set to enable calling to the right contact at the right time. Each task will have a disposition based on the outcome of the interaction.
Contact Center or Dialer Management
SOT can be provided with and without a dialer with a call recording facility. It can help you hear client interactions from anywhere.
Missed Calls
All missed calls during or after office hours can be tracked thereby no customer loss at any time.
Disposition Based Automated Communication
SOT can send an automated disposition based personalized communication on a real time basis for better customer engagement and experiences.
Customer Profile
Customer Profile data can be captured progressively over the lifecycle of the transaction.
Bulk Operations
Bulk Assignment: Tasks can be assigned in bulk to any User ID.
Bulk Communication: Bulk Communication can be done through SOT Suite via SMS, WhatsApp or Email through API integration. There is no upload or download of any data. You can also filter the data and personalize the communication.
